Unlimited extensions,
regardless of the number of incoming telephone lines
With
custom Interactive Voice Response (IVR),
auto attendants let you direct customers where they need to go with
simple push button menus, no matter the need for varying menus at
different times of the day
A
company name directory
lets customers easily find the people to whom they want to speak and
connect with them directly
Point-and-click
contacts to make phone calls with Outlook integration
Voicemail
messages show up in your email
inbox and you can play them over your computer's speakers
XactView
gives key members a one-screen view of your entire enterprise on a
computer monitor and allows them to see who is busy, available,
transfer callers to extensions and cell phones, and covertly monitor
and record live calls for quality assurance
The
Blast Groups feature
allows grouping together of organization members to form customer
service teams
The
Find-Me-Follow-Me
feature allows simultaneous ringing of desk extensions, cell phones,
and other phones
The
system provides support for numerous types of incoming
phone lines, such as analog,
T1s, PRIs and VoIP-based carries, the latter two services allowing
multiple DID (Direct-Inward-Dial) numbers that can be used to give
employees direct extensions without the cost of direct lines for
each of them
Remote
employees have telecommuter support,
allowing them to make calls through the PBX over the internet from
anywhere
PBXact
supports a computer screen phone (softphone),
and with a simple computer headset, you can manage calls as if you
were using a handset phone
PBXact
supports group paging (through
handsets or can be integrated w/ overhead paging system) and two-way
intercom between phones
Multiple conference bridges
allow groups to communicate in
a group setting from anywhere
With the
power of the Internet or your dedicated point-to-point or frame
relay network, link multiple office branches
PBXact offers
automatic remote backup on a central server every night, so
in the event of a mishap you'll be up and running in a matter of
hours
All of the standard features
are found on the PBXact, such
as call forward, caller ID, call forward busy, call forward no
answer, call waiting, call pickup, call tracing, do not disturb, and
much more
The
Magic Button
utilizes the power of your voice and PBXact's speech recognition
engine, allowing you to call people in your organization by their
name and perform other tasks that used to require multiple key
functions and memorization of star codes (such tasks include
intercom, paging, voicemail groups, call forwarding, do-not-disturb,
and setting your away status which others members can then ask for)
The
Status feature
allows users to let everyone in the organization know where the are
at all times, and to be notified of status changes
Toggle
between day and night mode and have a visual of what mode
your phone system is in